Privacy Policy

We collect information you provide directly to us, such as your name, email address, phone number, delivery address and order details when you create an account, place an order, contact customer support, or subscribe to updates. We also automatically collect certain technical information, such as your IP address, browser type, device information and browsing behaviour on the Site.

We use the information we collect to provide and improve our services, including:

We use cookies and similar tracking technologies to remember your preferences, keep you signed in, understand how you use the Site, and personalise content and recommendations. You can control cookies through your browser settings; disabling cookies may affect certain features of the Site.

Payments made on the Site are processed by PCI-DSS compliant third-party payment gateways. We do not store your full card, UPI or net banking credentials on our servers. Payment partners handle your payment data in accordance with their own security standards and privacy practices.

We do not sell your personal information. We may share your information with trusted third parties strictly for the purpose of fulfilling our services, including:

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with our legal, accounting and tax reporting obligations, after which it is securely deleted or anonymised.

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of your personal information held by us, subject to applicable law. You may also opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

The Site is not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "Last updated" date.

For any questions or requests regarding this Privacy Policy or your personal information, please contact us at contact@rakceramics.com or call (XXX) 555-0100.