Billing and Shipping Policy
Payment methods, invoicing and delivery information for orders placed with RAK Ceramics India.
Last updated: February 2026
This policy explains how billing, invoicing and shipping work when you place an order with RAK Ceramics India.
1. Accepted Payment Methods
We accept the following payment methods on our Site:
- Credit and debit cards (Visa, Mastercard, RuPay and other major networks).
- UPI (Google Pay, PhonePe, Paytm and other UPI apps).
- Net banking with all major Indian banks.
- No-cost and standard EMI options, where available on your card or bank.
2. Billing and GST Invoice
A GST-compliant tax invoice is generated for every successful order and sent to your registered email address. Please ensure your billing details, including GSTIN (for business purchases), are entered correctly at checkout, as invoices cannot be reissued with different billing details once generated.
3. Order Processing Time
Orders are typically processed and dispatched within 1-3 business days of payment confirmation, subject to stock availability. You will receive an order confirmation and a dispatch notification with tracking details by email and SMS.
4. Delivery Timelines by Zone
Estimated delivery timelines vary depending on your location and the size of your order:
- Metro cities and nearby zones: 3-6 business days from dispatch.
- Tier 2 and Tier 3 cities: 5-9 business days from dispatch.
- Remote or difficult-to-access locations: 7-14 business days from dispatch.
- Large bulk or project orders may require additional lead time, which will be communicated at the time of order confirmation.
5. Freight and Unloading Charges
Freight charges, where applicable, are calculated based on order weight, volume and delivery distance, and are shown at checkout before payment. Standard delivery is made up to the ground floor at your delivery address, curb-side or vehicle-side. Unloading beyond this point, carrying to upper floors, or delivery to sites with restricted vehicle access may attract additional charges, which will be communicated in advance.
6. Partial Deliveries
For large orders, we may dispatch and deliver your order in multiple shipments depending on stock availability and logistics constraints. You will be notified in advance if your order is being split into partial deliveries.
7. Delivery Inspection Requirement
Please inspect all packages at the time of delivery, in the presence of the delivery personnel, before signing the delivery receipt. Check for the correct quantity, product, shade/batch number and visible damage. Any discrepancy should be noted on the delivery receipt and reported to us immediately, as outlined in our Damage Policy.
8. Failed Delivery and Re-Delivery
If delivery cannot be completed due to an incorrect address, unavailability of the recipient, or restricted site access, our logistics partner will attempt to contact you to reschedule. Repeated failed delivery attempts may result in additional re-delivery charges or return of the order to our warehouse.
9. Order Tracking
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your order status by logging into your account on the Site or by contacting our customer support team.
10. Contact Us
For any billing or shipping queries, please contact us at contact@rakceramics.com or call (XXX) 555-0100.